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Your Rights and Our Obligations

teershillong operates under a defined legal framework that governs how your account data is handled, how disputes are addressed, and what rules apply when you access the platform…

Terms of UsePrivacy PolicyCookie PolicyAccount RightsDispute Process
teershillong Your Rights and Our Obligations
REACH OUR TEAM

Contact Us on Legal or Policy Matters

If you have a question about how your data is used, need to raise a dispute, or want to request deletion of your account information, our…

Email Support Send your policy question, data request, or dispute notice to our dedicated legal support…
Live Chat Reach us through the chat widget on any page of the platform.
Written Request For formal data access or deletion requests under applicable Indian law, a written submission…
ACCOUNT SECURITY AND DATA

How We Protect and Handle Your Data

Our data handling practices are built around transparency, minimal collection, and your right to know what we hold.

Data We Collect

We collect name, contact details, payment method identifiers, and session logs. We do not store full UPI or Paytm credentials — only tokenised references required for transaction reconciliation and account verification.

Cookie Use

Cookies help us keep you logged in, remember your lobby preferences, and measure which pages load correctly on your device. You can manage non-essential cookies from the settings panel in your account.

Data Retention

Account data is retained for as long as your account is active and for the period required by applicable Indian financial and consumer regulations after closure. We delete personal data that exceeds the required retention window.

Account Security

Passwords are hashed and never stored in plain text. We use session tokens that expire after inactivity, and login attempts from unrecognised devices trigger an additional verification step before access is granted.

Your Right to Access

You may request a copy of all personal data we hold about you at any time. Submit your request through the account portal and we will prepare a structured data export within seven business days.

Who to Contact

Our designated data contact handles all privacy and legal queries. Reach them via the email listed on the contact page or through the written request flow in your account settings for formal submissions.

Common Legal and Privacy Questions

We get specific questions about account rights, data handling, and how our terms apply in India. The answers below cover the situations that come up most often — if yours is not listed, contact our support team directly.

Access depends on whether local state or national law permits use of such a platform in your region. We recommend checking your local regulations before creating an account. Service is available where local law permits.

We collect your name, email, mobile number, and the payment method details needed to process UPI, Paytm, or PhonePe transactions. Full financial credentials are never stored — only the references needed for verification.

Log into your account, navigate to account settings, and submit a written deletion request. We process it within seven business days and send a confirmation once your data has been removed from active systems.

After account closure, we retain transaction and identity records for the period required by applicable Indian financial regulations. Data not subject to retention requirements is deleted promptly following your closure request.

Disputes should first be raised with our support team via email or live chat. If unresolved, the matter proceeds according to the dispute resolution clause in our Terms of Use, which references applicable Indian law.

Yes. Non-essential cookies can be declined or withdrawn at any time from the cookie settings panel in your account. Essential cookies required for login and security cannot be disabled while the account is in use.

Any material update to our Terms of Use or Privacy Policy is communicated to your registered email address before the change takes effect. Continued use of the platform after the effective date constitutes acceptance.